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FREQUENTLY ASKED QUESTIONS

  • Are you accepting new clients at this time?
    Yes, I currently have openings for new clients and would welcome the opportunity to talk to you.
  • What are your fees?
    My fee for individual therapy is $125.00 per 50-minute session and $175.00 per 90-minute session.
  • Do you offer discounts?
    I do offer a limited number of sliding scale appointments depending on individual financial need. Let’s have an open discussion about what your financial circumstances are and if I’m not a fit, I am happy to provide a list of community mental health resources that might be a better fit.
  • Do you take insurance?
    At this time, I do not accept insurance and only offer private pay sessions.
  • What is the benefit of private pay? Why wouldn’t I use insurance if I have it?
    People choose to do private pay for a number of reasons. The typical reasons people don’t or can’t use their insurance are: poor insurance coverage or limitations; the desire to protect their privacy; and the right to determine who to work with without limitation. Generally speaking, billing insurance opens the door to their involvement with your treatment such as requiring a formal diagnosis, note and treatment reviews, and a list of who you can work with. They may also have restraints on the type of therapies you can participate in and how many sessions you can receive. Insurance is great, however, there are times that the limits it places does not meet your needs. Many clinicians don’t take insurance as strangely enough many panels are closed and not being on insurance offers me more flexibility and control over case load, treatment, and time - which allows me to adjust to clients’ needs more effectively
  • Are you offering telehealth or in person?
    I offer both virtual sessions for all Texas residents and in person session for clients in the greater Austin area.
  • How does telehealth work?
    Telehealth technology has been available for several years now but was in its infancy in terms of being adopted for widespread use. COVID-19 changed this, as clinicians looked for creative solutions in order to continue providing services to clients in a safe, socially distanced manner. Telehealth allows for a safe, secure, HIPAA-compliant video conference platform that you can access from a computer, a tablet, or most smart phones. Other benefits include saving time, travel expenses, and you don't even have to wear real pants. Telehealth services are available to all Texas residents and anyone visiting Texas - all you need is a stable internet connection, a quiet and private location, a smartphone, or a computer equipped with a camera and a microphone. My license requires that you must physically be in the state of Texas at the time of your appointment.
  • Where is your office?
    My in-person sessions happen at 2525 Wallingwood in Austin Texas, and the link to the map can be found here.
  • How do I schedule my first appointment?
    You are welcome to fill out the contact form, call me at 512-686-8377 or email me at keith@cantrelltherapy.com. I’ll reach back out with an email or phone call to schedule an appointment for a short chat so you can ask any questions you may have, and we can see if we might be a good fit. I will respond to all requests within 24 hours.
  • What if I must cancel or decide not to come to my appointment? What is your cancellation policy?
    I get it, things happen. I ask that you cancel or reschedule at least 24 hours before your appointment, otherwise your credit card will be charged for the full rate of the session. You can cancel through the client portal or call me directly.
  • What can I expect from my first appointment?
    After scheduling your first full session, you’ll get an email that confirms your appointment time and has a link to your intake paperwork. This paperwork needs to be completed prior to your first session. Basically, it will orient you towards therapy - especially helpful if you have not attended before, collect some data to provide a starting point as to why you are coming in and what your goals are, and set up your billing and contact information, and future appointments can be scheduled and changed through this portal. Should you have any difficulties with the link or do not receive an email, please let me know and I will troubleshoot it for you. My appointments start on the hour and are generally 50 minutes long. If we are in person, I might have a client right before you, so sit tight and I will meet you in the lobby at our appointment time. In our first appointment we’ll gather some background information, get comfortable with each other, and to start building a therapeutic relationship. We’ll cover confidentiality, ask about what brings you to therapy, what struggles you’re encountering, and quite probably some life history – such as any traumatic experiences or family dynamics that might help me understand you more. We work collaboratively to determine what you want to get out of our time together and create a plan that moves you towards your goals you want to accomplish first.
  • What is a LPC Associate?
    "Licensed Professional Counselor Associate" is the title given to preliminary license holders in the State of Texas. In order to earn this licensure, I did the following: Earned an M.Ed. from St. Edward’s University in Clinical Mental Health Counseling (a program accredited by the Council for Accreditation of Counseling and Related Educational Programs). Completed over 850 hours of clinical counseling experience at Capital Area Counseling as a part of my graduate program. Passed the National Counselor Examination, a comprehensive licensing examination certifying me as a National Certified Counselor (NCC). Passed the Texas Jurisprudence Exam, demonstrating competency in Texas laws and ethics related to professional counselors. As an LPC Associate, I am in the process of completing the required 3,000 post-graduate clinical hours in counseling under the supervision of a board-certified LPC Supervisor. Supervision does not mean that my supervisor attends sessions with me. Instead, I hold private, independent counseling sessions with clients, and meet with her separately for a minimum of four hours per month, during which time we review cases, discuss questions I may have, and plan for my professional growth. This experience is often compared to clinical experiences or residencies that medical professionals must complete as a part of their licensure process. LPC Associates are required to work under an LPC Supervisor for a minimum of 18 months before being granted full licensure as an LPC.
  • What do the letters after your name mean?
    M.A - Master of Arts Degree LPC Associate - Please see the above question on this FAQ page NCC - National Certified Counselor
  • What is geek therapy?
    Geek therapy is a way to incorporate aspects of so called nerd/geek/pop culture into the therapeutic process. It's a method to build rapport and enhance communication with clients that are interested in anime, gaming, comics, sci-fi, cosplay, TTRPG's, and other traditionally "geeky" persuits.
  • What counseling theories do you frequently draw from in session?
    I am a truly integrative therapist, which means I draw from multiple theories based on your needs. Some of my favorites are Narrative Therapy, Cognitive Behavioral Therapy, Mindfulness based practices, Solution Focused Brief Therapy, and Person Centered Therapy.
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